KUMKUM It’s Heritage is dedicated to providing timely and efficient delivery of our products to our valued customers. This Shipping Policy outlines our practices regarding order processing, shipping methods, delivery times, and related matters.
1. Order Processing
a. Order Confirmation: Upon placing an order, you will receive an email confirmation with the details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies.
b. Processing Time: Orders are processed within 1-3 business days. Custom or personalized orders may require additional processing time. You will be notified of any delays.
2. Shipping Methods
a. Domestic Shipping: We offer a variety of shipping options within India, including standard, expedited, and express shipping. The available options and costs will be displayed at checkout.
b. International Shipping: We ship to select international locations. Shipping rates and delivery times will vary based on the destination. Please contact us for specific international shipping inquiries.
3. Delivery Times
a. Estimated Delivery: Delivery times are estimated based on the shipping method selected and the destination. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days within India. International delivery times vary.
b. Factors Affecting Delivery: Delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, and courier service disruptions. We are not responsible for such delays but will assist in tracking and resolving any issues.
4. Shipping Costs
a. Calculation of Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the destination. These costs will be displayed at checkout before you complete your purchase.
b. Free Shipping: We may offer free shipping promotions on select products or orders exceeding a certain amount. Details of such promotions will be provided on our website.
5. Order Tracking
a. Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your package. You can also track your order through our website using your order number.
b. Tracking Updates: Tracking information may take up to 24 hours to update. If you do not see any updates within this time, please contact us for assistance.
6. Customs and Duties
a. International Orders: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping costs.
b. Customs Delays: We are not responsible for delays caused by customs processing. We recommend checking with your local customs office for information on potential delays and charges.
7. Lost or Damaged Packages
a. Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the shipping carrier to locate the package or arrange for a replacement or refund.
b. Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us within 48 hours of receipt. We will assist in filing a claim with the shipping carrier and arrange for a replacement or refund.
8. Returns and Exchanges
Please refer to our [Return Policy] for information on returning or exchanging products.
9. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
KUMKUM It’s Heritage
B-303, Suman bhuvan apartment, near Snehmilan society, opposite ashadeep 3 school, chikuvadi, yogichok ,Nana varachha, varachha road, surat-395006,
Gujrat
+91 8238138270
