At KUMKUM It’s Heritage, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. This Return Policy outlines the process and conditions for returning products purchased from us.
1. Eligibility for Returns
a. General Conditions: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. A receipt or proof of purchase is required for all returns.
b. Time Frame: You have [15/30] days from the date of delivery to return an item.
2. Non-Returnable Items
a. Customized Products: Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
b. Perishable Goods: Perishable goods, such as flowers or food items, are not eligible for return.
c. Clearance Items: Items marked as clearance or final sale are not eligible for return.
3. Return Process
a. Contact Us: To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number] with your order number and reason for return.
b. Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to return your item.
c. Packaging: Please securely package the item to prevent damage during transit. Include the return authorization number inside the package.
d. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
4. Refunds
a. Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets our return conditions. You will be notified of the approval or rejection of your refund.
b. Processing Time: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7/10] business days.
c. Partial Refunds: In certain situations, only partial refunds may be granted, such as for items with obvious signs of use, missing parts, or items returned after the [15/30]-day window.
5. Exchanges
a. Defective or Damaged Items: We replace items if they are defective or damaged upon arrival. If you need to exchange a defective or damaged item, please contact us at [Insert Email Address] or [Insert Phone Number] with your order number and details of the issue.
b. Exchange Process: Once your exchange request is approved, we will provide instructions on how to return the defective or damaged item and send you a replacement.
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received and inspected, a gift certificate will be mailed to you.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at:
KUMKUM It’s Heritage
B-303, Suman bhuvan apartment, near Snehmilan society, opposite ashadeep 3 school, chikuvadi, yogichok ,Nana varachha, varachha road, surat-395006,
Gujrat
+91 8238138270
